t&c's

• All orders are shipped via a courier of our choice using a 48-hour delivery service.
• First Class orders are sent via Royal Mail 24 or an equivalent service. However, next-day delivery is not guaranteed.
• We dispatch orders Monday to Saturday.
• UK delivery is free and typically arrives within 2 to 3 working days. If your order hasn’t arrived within 5 working days of receiving your fulfilment notification, please contact us via the form at the bottom of this page.
• Please allow up to 7 working days before raising a delivery query, as occasional delays can occur.
• Refunds cannot be claimed for late delivery, but we’ll always do our best to get your order to you as quickly as possible.
• International delivery is available at an additional cost, calculated at checkout.
  

address errors

If you’ve entered an incorrect shipping address, please contact us immediately via the form below. We’ll do our best to update it before dispatch, but we can’t take responsibility for incorrect addresses once an order has been shipped. Address updates can’t be made after dispatch.

We accept returns of unused items in a sellable condition within 30 days of the original purchase date.

• Products must be unused and in their original packaging
• A valid proof of purchase (receipt or order confirmation) must be provided
• The customer is responsible for return postage costs unless the item is faulty or we’ve made a mistake with your order

To start a return, contact us via the form below or email contact@howaboutnope.com. Once we’ve received and checked the return, we’ll process your refund within 14 days to the original payment method.

We offer a 28-day love us or refund us promise for first-time purchases of shampoo & conditioner bar sets.

Eligibility

• Applies only to first-time purchases of shampoo & conditioner bar sets
• Refund request must be submitted within 28 days of the original purchase date
• Customers are responsible for checking ingredients and product guidance before use. Refunds won’t be issued for reactions caused by known sensitivities or from product misuse

What's Covered

• If you’re not satisfied with how the bars work for your hair, we’ll refund the cost of your first shampoo & conditioner set
• This policy doesn’t cover accessories or additional bars - these fall under our standard unused returns policy
• If a bundle or bulk-buy set was purchased, your refund will be based on the price you paid per bar as part of that set, up to a maximum of £21.50

How to Request a Refund

Please fill out the contact form at the bottom of this page with:

1. Your order number

2. A short explanation of what didn’t work for you

We’ll then ask you to fill in our refund form and once that's completed we review your request within 4 working days and let you know if it’s approved. If so, your refund will be issued within 14 days.

We encourage customers to reach out to us directly if something’s not right. We’re a small, values-driven team and do our best to treat every customer with respect and we ask the same in return. While we welcome honest feedback, we reserve the right to decline refunds if we believe communication or public commentary has been intentionally misleading, abusive, or made in bad faith.

• Our liability is limited to the purchase price of the item(s) ordered
  
• We are not liable for any loss, damage, or indirect costs resulting from the use or misuse of our products