returns & refunds.

We offer a 28-day love us or refund us promise for new customers who purchase a shampoo & conditioner bar set from our website. So they can try us risk free!

This policy applies only to first time purchases of shampoo & conditioner bar sets. The refund request must be made via email to contact@howaboutnope.com or via the contact form at the bottom of this page within 28 days of the original purchase date. Please include your order number and reason for dissatisfaction. The customer is responsible for reviewing product ingredients and care guides before purchasing. We do not offer refunds for products purchased in neglect of ingredient sensitivities or for damage caused by misuse.

If you are not satisfied with how the shampoo & conditioner bars work for your hair (1-2% of all new orders), you are eligible for a refund of your first set. This policy does not cover accessories or additional bars, these can be refunded in line with our standard return policy (see below).

If an accessory bundle or bulk buy set was purchased, the refund will be based on the price you paid per bar as part of that set, up to a maximum of £21.50 which is the cost of our full price standard set.

We encourage customers to reach out to us directly if they experience any issues. We’re a small, values-driven business that strives to treat every customer with respect and we ask the same in return. While we welcome honest feedback, refund requests may be denied if we believe communication or public commentary has been intentionally misleading, abusive, or made in bad faith. We reserve the right to protect our team from harassment and to use our discretion in such cases.

We accept returns of unused products in a sellable condition within 30 days of the original purchase date. To start a return, please contact us first via the form below or email us at contact@howaboutnope.com so we can guide you through the process.

Customers are responsible for the cost of return postage, and we recommend using a tracked service as we can’t take responsibility for items that go missing in transit.

Once we receive the returned item(s) and confirm they’re in a resellable condition, we’ll process your refund to the original payment method.